Great Software with Great Functionality
We use it primarily for a cross-platform chat solution. It is an alternative to group texts and long email chains.
Starting at $0 per month per user
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What is Mattermost?
Mattermost from the company of the same name in Palo Alto is a messaging, collaboration and communication platform providing high security and compliance for the businesses that need it.
Recent Reviews
How Mattermost Differs From Its Competitors
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Chat (31)9.898%
- Discussions (29)9.494%
- Mobile Access (28)8.686%
- Notifications (31)8.585%
Reviewer Pros & Cons
Pricing
Free Self-Hosted
$0
On Premise
per month per user
Professional
$10
On Premise
per month per user
Enterprise
Contact Us
On Premise
per month per user
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://mattermost.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Mattermost?
Mattermost is an open source platform for secure collaboration and technical workflows. It supports real-time communication, file and code snippet sharing, in-line code syntax highlighting, and workflow automation purpose-built for technical teams. Users can execute and automate workflows with flexible, custom integrations with popular technical tools like GitHub, GitLab and ServiceNow.
Mattermost Features
Project Management Features
- Supported: Task Management
- Supported: Workflow Automation
- Supported: Mobile Access
- Supported: File tracking
- Supported: Integrates with other Project Management Tools
Communication Features
- Supported: Chat
- Supported: Status updates and activity feed
- Supported: Notifications
- Supported: Comments and feedback
- Supported: Discussions
- Supported: User directory and online status
- Supported: Sharing and privacy
- Supported: Surveys
- Supported: Internal knowledgebase
- Supported: Integrates with Outlook
Mattermost Screenshots
Mattermost Video
Mattermost Integrations
Mattermost Competitors
Mattermost Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android, Windows Phone |
Mattermost Downloadables
- The Guide to Developer Productivity is based on the findings of a survey of over 300 developers, as well as an assessment of the software development landscape to uncover key trends, points of interest, and challenges facing developer teams in 2022.
- Mattermost offers a purpose-built collaboration platform designed for development workflows. Their platform helps teams plan, organize, and run software development projects, while integrating with communication and collaboration tools.
Frequently Asked Questions
Mattermost from the company of the same name in Palo Alto is a messaging, collaboration and communication platform providing high security and compliance for the businesses that need it.
Mattermost starts at $0.
Reviewers rate Chat highest, with a score of 9.8.
The most common users of Mattermost are from Mid-sized Companies (51-1,000 employees).
Mattermost Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 25% |
| Mid-Size Companies (51-500 employees) | 25% |
| Enterprises (more than 500 employees) | 50% |
Comparisons
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Reviews and Ratings
(63)Attribute Ratings
Reviews
(1-21 of 21)Companies can't remove reviews or game the system. Here's why
March 20, 2024
Great Software with Great Functionality
We use it primarily for a cross-platform chat solution. It is an alternative to group texts and long email chains.
- Speed - It's always very fast
- Ease of Use - very easy to use
- Notifications - Automatic notifications are key
- More tightly integrated video/audio calling capabilities
- Better integration with other software
We use Mattermost at Ortiz Gaming / IGS as the main communicator for all teams, integrating the offices in Sao Paulo, Mexico City, and the Philippines. We have previously used other solutions and chat services, but they were in some cases expensive for the number of users we have, or inefficient. We have migrated to Mattermost in the middle of the Covid pandemics, and we are very happy with the results so far.
- Communication.
- Ease of use.
- User experience.
- Fast performance.
- Multiple devices support.
- More plugins in the ecossystem.
- Improve the search functionality (for example, including text in images).
- Improve the message formatting tools during composition.
March 06, 2024
Mattermost makes a solid free, open-source solution
Mattermost is used company-wide as a collaboration tool, providing chat and conferencing options
- Slack-like collaboration
- A wide variety of plugins
- Somewhat random selection of features that require a paid version
- The usefulness of some integrations is questionable
We use Mattermost as a communication tool for the entire organization. Management can send a message to the entire organization using an "Announcements" channel that all employees are auto-subscribed to. Additionally, we have channels for each specialty area within the company. HR created a channel for people to "Ask HR Anything". Members of a team can create their own channels and manage their own members. I find it intuitive and dare I say fun to use.
- Intuitive interface.
- Easy to create channels.
- Mobile and Desktop apps let you stay connected anywhere.
- Would be nice to be able to arrange pinned posts.
- Would be great to have a NOTES section per channel for links, phone numbers, text blocks, etc.
March 04, 2024
Mattermost really matters for us
We are starting to use Mattermost along with Slack for cross team and cross organization communication.
- Good usability
- Good with our project management and workflows
- Good tool for the Enterpise
- Need more integrations from other products with Mattermost
January 19, 2024
Mattermost is a great tool for small, shifting freelance teams
Mattermost is used by my company as a cost-effective alternative to other collaboration platforms. It allows us to effectively delineate our different projects and ongoing discussions, and add external users as needed to collaborate on specific projects without exposing them to other business discussions and unrelated projects. We have installed the self-managed version on our own server and have not leveraged the paid enterprise support.
- User management
- Discussion delineation (channels)
- Multi-platform support
- Easy installation and maintenance
- Notifications - buggy on iOS and macOS
- Embedded media integration - some attachments only download, or don't display/navigate well inside the app
- Integrations with email and calendar would be nice if native to the app
January 15, 2024
Best collaboration platform for privacy-focused companies!
Communication with the whole team and subteams. Integration with other tools and software like GitLab. Arranging appointments and small planning of to-dos in Mattermost Boards. Possibility of self-hosting/on-premise hosting.
- easy setup
- customization
- privacy focused
- multi platforms
- more integrations
- bigger focus on selfhosting
November 13, 2023
Mattermost for the win!
We use it as a way of communicating and team building across a staff of over 250 people spread out across the states. It makes everyone accessible, so there really aren’t too many breakdowns in communication, know that whoever you need is just a click away. I use this regularly as a way to team build and share informations with my peers
- Person to person accessibility
- Information sharing between departments
- Updates on company policies
- I need easier accessibility to pinned posts
- Their search engine among company communications is unrealiable
November 08, 2023
Instant on the messaging, runner up on the improvements
We use mattermost for all our internal communications & to collaborate. It's straightforward and easy to use as an instant messenger. We can integrate other tools that we use so that we don't miss out on important notifications. Also, helps us share files instantly instead of always resorting to email. During the pandemic, mattermost helped the team collaborate while working from home just as effectively as we did while at office. Thankfully, the tool also supports various plugins that help automate certain actions.
- Polls - the polls feature on mattermost seems to be perfect
- Text formatting on mattermost is great with a variety of formatting options that also includes code blocks
- Pinning and saving messages that you can come back to later on
- Search functionality needs improvement
- The mobile app needs serious work, extremely buggy and hard to use
- GIFs have been removed, would help if an alternate service could be incorporated
Mattermost the most prolific and easy to use open source platform for secure collaboration and increasing our productivity by bringing my team communication together, tasks and project management and workflow orchestration into a unified platform for agile software development. Establishing a communication channel for different teams and diff projects has been so easy. Sharing of files and communication between my teams in different departments has been one of the best thing.
- Markdown format for text messaging is great.
- Easy to add status.
- Kanban boards for my teams.
- Online and Offline indicators.
- The one dislike is how I miss my notifications at times on my mobile app and also desktop app.
- Quick audio call feature I guess should be included in this project and tasks management tool to boost communication.
December 15, 2022
A communication tool that can be in your control
Mattermost is the staple in our day to day communication. Not only witht the teams but also individual developers and people outside our team. Its where we ask questions about our work and have casual conversation when working from home.
- self hosted
- groups (both locked and open)
- communication
- integrations with other software
- notifications sometimes glitchy
- mac os app needs improvement
November 29, 2022
great option for teams looking for an enterprise-grade solution
With the advent of cloud-based and SaaS software, it's hard to imagine a time when all companies had their own server rooms. But not every company needs to be on the bleeding edge of technology. If you're looking for an enterprise messaging solution that doesn't require you to change how your team works or spend thousands of dollars per month, then Mattermost might be just what you're looking for, and that's what it did for us.
- Integration with other apps: Mattermost can be integrated with third-party applications, such as GitHub, Slack and Google Hangouts.
- Mattermost's security model is based on the OAuth protocol, which means it can authenticate users without sharing passwords. The authentication process uses TLS encryption as well as two-factor authentication (2FA). 2FA is an extra layer of protection that makes it harder for hackers who have gained access to the initial login details to get into the account, so they'll need more pieces of information before gaining access again.
- You can use it on multiple devices at once: If you have multiple team members working from different locations (e.g., remote teams), they'll be able to communicate effectively thanks to the fact that Mattermost integrates with many different platforms such as Slack and HipChat.
- You have a lot of ways to use Mattermost: You can access your team's chat room and files via web browsers, Android phones, or iOS devices (iPhone/iPad).
- I don't have any complaints about MAttermost, the system works smoothly and seamlessly.
April 11, 2022
Our Organisation has most of Collaboration Needs Satisfied using Mattermost - Team Chat, DevOps Integrations, Document Sharing
Initially, our staff was using commercial products specifically for chats and collaboration, but they were paid basically. We were charged per user. However, I found out Mattermost. They give self-hosted solutions (Mattermost open source), and it has features that could be purchased based on different requirements. Most of our needs are satisfied with the open-source version.
The main purpose of using it was security concerns. We wanted our data to be only to us, on-premises. So this satisfied the use case to have Mattermost self-hosted on our corporate rack. To date, we have been using it among our staff without any trouble. Mattermost has good options to backup data (store) on cloud platforms too. Also, our use cases consist of DevOps components integration which are satisfied (notifications) from our Jenkins Infrastructure. It has good simplicity of use, so I'll recommend it over other self-hosted chat solutions to anybody.
The main purpose of using it was security concerns. We wanted our data to be only to us, on-premises. So this satisfied the use case to have Mattermost self-hosted on our corporate rack. To date, we have been using it among our staff without any trouble. Mattermost has good options to backup data (store) on cloud platforms too. Also, our use cases consist of DevOps components integration which are satisfied (notifications) from our Jenkins Infrastructure. It has good simplicity of use, so I'll recommend it over other self-hosted chat solutions to anybody.
- Simplicity of use
- Integrations
- Data storage connections for backup purpose or storing media
- Really good administration of users and sake of control
- DevOps friendly across IT team
- Some of the features in paid plans could be free, however, they have much offered in free plan (self-hosted)
- The Desktop App we use on windows has some bugs, like when Mattermost is down and comes back up, the app needs restart
February 07, 2022
The best open source messaging application with DevOps features
We have internal private talks that we do not want to share or expose all this information on public servers, so we use Mattermost internally and also we are using Mattermost for some teams. The beauty of Mattermost is that you can host on your personal servers.
- Messages.
- Playbooks.
- Boards.
- CI/CD.
- Integrations.
- Project Management.
February 05, 2022
A great chat solution for startups
Mattermost is our main chat platform which is used daily by tens of employees across our company and our contractors. Its web and mobile apps while fairly basic, work well with our on-premise deployment. Mattermost tries to distinguish itself from Slack/Teams by being privacy-focused by allowing anyone to host it and I think it's one of its key features.
- On-prem deployment.
- Limited tracking/telemetry.
- Scales well, doesn't require much maintenance.
- Basic features like custom status, collapsed reply threads are JUST rolling out - kind of slow for a workplace chat app.
- I don't really get the idea of Playbooks and Boards - there are better, dedicated tools for stuff like this and it's not so easy to turn off.
Mattermost is our main source of communication within our company. We use it to communicate within specific groups and disciplines, across the entire company, and for private messages. The most important factor when deciding on implementing Mattermost was it's HIPAA compliance. Within our healthcare company, HIPAA compliance is of the highest importance.
- HIPAA-compliant messaging.
- Notification system.
- Usability.
- Private messaging.
- Visual interface could look cleaner.
- The transition from another messaging software was not easy.
January 30, 2020
Mattermost An Integral Part of our Communication
Mattermost is currently used by our development teams to communicate with each other throughout the day. It allows me as our project manager to quickly communicate support issues, escalate user requests, and clarify information with the team. Team members use it to communicate merge requests, requests for code review, notification of deployments to various environments, etc. We have channels for each team as well as a general non-team channel where team members can communicate about anything else they wish to share. This keeps non-project related information out of the specific channels and gives the team a place for more free-form communication. Mattermost is an integral part of our daily communication. Because of the success of this solution with our development team, we will be rolling it out to replace an antiquated chat solution for the rest of the company across the departments.
- Allows individual channels for teams, departments, or projects
- Easy to use
- Really nothing I would change or add. It works well and doesn't give us any issues.
January 18, 2020
A Great Communication Tool
We utilize Mattermost as a means of communication between our clients and us. This has provided us with a great platform to stay connected with our customers and allows us to stay up-to-date with everyone. It is very comparable to Slack, but more cost effective when opening up your channel to multiple users outside of our organization.
- Public and private channels
- Shared across multiple organizations/domains
- Really wouldn't change much. This software has really fit our needs.
August 11, 2019
Communicate faster and better with your employees!
Mattermost is used by the entire company. We used to use Slack before, but it had some limitations that, when the company started to grow, became important. We use Mattermost as a tool for communicating with other areas or within teams. It also provides us some fun, as we use it for non-work-related conversations, planning after-office meetings and sharing national news.
- It's open-source! So our devs could adequate the tool to our necessities.
- It works particularly well in every navigator.
- It also works well in mobile phones, even when you choose not to install the mobile app (this is a BIG plus).
- Notifications sometimes get lost if you have a lot of channels active.
- It has a limitation of quantity of private channels that could be improved.
- The interface is not very stylish.
We used Mattermost for a few months as our corporate chat tool to enable cross-regional discussions about work matters.
- Self-hosted option
- Many features on-par with Slack, such as public and private rooms
- Open API supporting integrations with many services
July 29, 2019
An open-source alternative to Slack that provides you complete flexibility over your team communication
We use Mattermost as our team communication tool, and as a substitute to Slack. It is being used across the organization. We had a business + regulatory requirement where all our conversations with customers had to be on our own servers for audit purposes. While we had not opened up the tool to our customers, we decided to start with a tool which would meet this long term requirement. Mattermost solved this requirement for us while giving us the flexibility to host it on our own servers and have full control over the application.
- Self hosted with capability to store and search for conversations from day one
- Capability to create multiple projects with different set of users for each project
- Capability to seamlessly plug into 3rd party applications just like Slack
- Self hosting also means self management, and hence requires at least one person with technical know-how to manage the product
- Major upgrades to the product can be challenging and are required to be done from the backend
- While Mattermost is open-source and free, hosting Mattermost is not, and that needs to be considered by anyone deploying this application